FAQ

If you have other questions we weren’t able to address here, feel free to email.

yuyi@yuyichengjewellery.co.uk

Products

100%! All our pieces are handmade in silver and gold. If you care for them as we recommend, you will enjoy them forever.

All of our pieces are handmade by Yuyi Cheng in London. 

We purchase our gold and silver from UK suppliers. While we can certify that our stones are conflict-free and ethically sourced, we are currently tracking the source of our gold.

We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are unable to do any custom work right now. But if it means so much to you, send us an email yuyi@yuyichengjewellery.co.uk at and we will see what we can do.

Shipping

Our online store now offers free next day day shipping for UK domestic addresses only, regardless of what you order.

Returns & Exchanges

Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at yuyi@yuyichengjewellery.co.uk

To be eligible for a return, please ensure that the jewellery is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.

We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.

If you have any other questions about returning your pieces or have any second thoughts, please email us.

You can drop it off at any UK post office.